QUALITY ASSURANCE (QA) AND APPROACH TO INTEGRATE PROFESSIONAL SUPPORT SERVICES:

EFN is committed to delivering top quality professional support services within and across NAVSEA or the Virtual SYSCOM in a seamless, continuous, efficient and cost effective manner. We aim to realize significant Cost Savings for the Navy and the Marine Corps by integrating various professional support services within and across the NAVSEA organization. This will be achieved in the following manner:

Centralized Program Management Office (PMO): Our centralized and lean PMO based out of our Atlanta, GA office will provide NAVSEA Warfare Centers with the best quality integrated support services and cost savings. The primary responsibility of our PMO will be to provide direct technical and programmatic interface and execution accountability to the NAVSEA Program Executive Offices (PEO) and Directorates. EFN will have a dedicated PMO located out of our Atlanta, GA office headed by a dedicated Program Manager, who will directly report to our President, and will be the sole point of contact for the Navy for al issues related to Seaport-e Contract.

Integrated Program Management: EFN uses an integrated Program and task order management approach that drives task planning, staffing, organizing, directing, conducting, producing, monitoring, and reporting for each task order and contract-wide programs to ensure effectiveness and on-time and on-budget completion. This standard operating procedure is flexible and can be tailored to the needs of each individual task, and it easily accommodates both standard and short notice tasks requirements. We use a formal, uniform system for tracking and controlling task activities and for measuring performance across all task assignments. This system is designed explicitly for the identification of activity dependencies and interdependencies across task assignments, and for the integration of these activities into an overall performance process, ensuring adherence to schedule, cost, and quality metrics.

This integrated approach to program management will allow us to effectively coordinate, maintain and control multiple project activities at single or multiple NAVSEA locations. Our Program Manager will have total responsibility and accountability to meet the cost, schedule, and technical objectives of the task orders awarded. The approach will be to utilize structured processes for defining and organizing all elements of the project, and to provide clear and concise delegation of responsibility and accountability to the project team.

Our Team will evolve a full time Quality Management (QC Manager) position that reports directly to the Program Manager, is provided on a no direct cost basis and will be responsible for monitoring the quality of performance by the staff and coordinating the establishment and collection of work metrics. EFN will also have regional Business Development Managers in our offices in each of the 7 zones. Each Task Order (TO) will be managed by a Project Manager and like all Zonal Business Development Managers, all TO Project Managers will report to the Program Manager. Further, multiple TOs will be managed by individual TO Project Managers, yet the Program Manager will be conversant with each Project at all times. This clearly integrates communication, as well as the services delivery.

Task Order Program Management System (TPM): Our online TPM, in managing various tasks on a day-to-day basis, will support the Program Manager as well as Seaport-e Task Order Project Managers. TPM will be tied closely to ordering NAVSEA contract offices, program management and budgeting process. NAVSEA contract offices frameworks will, in turn, be tied to the contract performance monitoring process and the contract performance reporting required under the contract. The TPM has features like Document Management, Time Sheet Management, HR Management, Program Asset, Schedule and Cost Management.

It is integrated with our company's cost accounting system and also has a detailed reporting/ feedback system. Our TPM operates as a password-protected Internet site accessible only to selected individuals from ordering agencies and our Program Manager as well as the TO Project Managers. Authorized users will be issued passwords providing access priorities to specific performance data. This system will further integrate the whole process of service delivery across and within NAVSEA or Virtual SYSCOM and will result in significant cost savings for the Navy.

Reviews: Our Management Plan calls for regular status reporting a well as status review meetings with the Government. Issues will be identified and resolved promptly.

2.1.1 COST REDUCTION INITIATIVES: Throughout the life of the Seaport-e Program, we will aim to reduce cost by providing low pass-through burdens, by using our (better, faster, cheaper) technical solutions, by reducing task management, and by improving and expanding our IT tool capabilities for easy program integration. Cost savings will be addressed in individual task orders. The collective savings from each TO will be effective when we have enough TOs in place to apply our approach on a larger scale, effecting greater economies within the NAVSEA organization leading to cost reduction.

Cost Reduction Through Program Support: We will create a significant savings to the Seaport Enhanced Program by providing a lean program office consisting of a program manager with minimal administrative support. Through our Electronic Data Interchange (EDI) based TPM, we will integrate our team electronically. Our program liaison representatives assigned to the seven zones will assist regional NAVSEA Contracting Officers and technical customers with industry feedback on potential task order requirements, timelines, and other program considerations. The EFN program and technical liaison personnel are not directly charged to this contract, our commitment to add value to the communication process with NAVSEA. Cost Reduction Through Innovations: We propose innovative initiatives that offer both process enhancements and long term cost reductions. These cost reduction initiatives will add value to NAVSEA and its support activities.

Cost Reduction Through Integration: We will facilitate access to NAVSEA integrated product teams, and ensure that the lessons learnt are shared horizontally throughout the organization. We will deploy an initial lessons-learned database acquired from similar contracts, which will be made available to NAVSEA within 30 days of contract start. We will provide rapid reach-back for task orders with operational surges.

Earned Value Management (EVM): Our EVM system, via our TPM, incorporates information form our internal control systems (Project Management, Time and Expense Tracking, Accounting, Costing, and other) to provide a variety of metrics that are used to track, assess, and control the delivery of value for each TO. It is based on frequent schedule and cost reviews on each TO ensuring that all parts of the team see early warning signs, and reduces the occurrence of variances in costs and schedule, thereby saving significant costs.

2.2 MOLD, MANAGE, AND MAINTAIN THE EFFORT

2.2.1 Capability to manage the effort: We will use an integrated TO management approach that drives task planning, staffing, organizing, directing, conducting, producing, monitoring, and reporting for each TO and contract-wide programs to ensure effectiveness and on-time and on-budget completion. The TO Project Managers will manage the TOs and using our TPM will ensure that they are executed on time and within budget. The TO Project Managers will regularly report the status of their projects to the Program Manager, who will be accountable and responsible for our performance on the entire Seaport-e program.

Our proven staffing methodology would be used to staff each TO. Given a large pool of our collective internal resources (employees), and past experience in supporting various NAVSEA Warfare Centers, we have the ability to staff each TO very quickly. Our subcontractors will be treated as an integral part of the team and will be involved in the staffing process. Once staffed, each TO team member would be required to fill their detailed online time sheets and provide regular progress and status reports to the TO Project Manager.

We will aim to build a good working relationship with the NAVSEA personnel. Communication, both formal and informal, with the designated Government Project Managers and Contracting Officers will be continually established. Regular status reports and status meetings will be conducted with the aim of identifying and resolving all issues in a timely manner. Our QC Manager and Contract Specialist will support the program without any cost to the Government. The QC Manager will use our TPM system to monitor and continually conduct internal Quality Audits on various TO teams. A detailed QC Plan will be drawn before the start of the project and will be continually adhered to. We will integrate the proposed quality assurance (QA) function with day-to-day quality control (QC). We will develop a Risk Management Plan upfront, and identify top ten project risks based on our collective experience. The TO Project Managers will continually monitor and alleviate these risks. The Program Manager

will meet on a quarterly basis with the ordering agency stakeholders to review our performance against contract requirements and performance metrics, identify areas for improvement, assess overall contract performance, and address any contract issues or risks. The Program Manager will have the authority to commit company resources, as needed, to support the execution of the contract. Finally, subcontractors are considered an integral part of our team, report to the TO Project Manager and are held to the same standards of performance as EFN employees. They are also required to regularly fill our time sheets and their performance is monitored in exactly the same manner as our employees. Any issues with the subcontractor performance are resolved with the subcontractor employee, and if need be with the subcontractor PM.

2.2.2 Ability to manage change to preserve stability and maintain technical expertise in the workforce: We will develop a change management plan as a part of the Program Management Plan, which will include detailed impact analysis along with the resources required to transition in a smooth manner. Additional resources and experts will be added as required. A detailed log will be maintained which will record who authorized the change and when; who managed the change and when; what issues arose, and how were they resolved. EFN has an attrition rate that is lower than 1% over past 5 years. We strive hard to ensure that our employees are not only compensated better than the industry levels; but also are treated with respect and fairness by the management. We have established human resources policies to ensure that both the work environment and the technical environment enhance employee retention. Our employees work with the most modern technologies in a healthy and positively competitive workplace environment. Our competitive compensation and benefits make us a small business of choice to work for. Employee recognition and rewards, education assistance, financial assistance, and 401(k) matches are a few of the many programs available to our employees.

We will continue to maintain a high retention rate using a combination of competitive compensation, comprehensive health benefits, family-friendly programs, and a profit-sharing/savings plan. We provide both company and skill-improvement programs that keep employees current with the rapid change in technology and give them the opportunity to grow professionally and personally. We offer a variety of programs designed to improve leadership, responsiveness, teamwork, productivity improvement, and effective program execution. This further keeps the employee morale high, and mitigates attrition rate.

2.2.3 Ability to monitor and maximize quality: As detailed earlier, our PMO will house a full-time QC Manager at no cost to the Government. The QC Manager along with other technical specialists (included on a TO requirement basis) will constitute a Quality Control Team (QCT). The QCT will continually monitor the performance against the Acceptance Criteria, conduct internal audits continually, identify the root causes of variances from the Acceptance Criteria and work with the concerned TO team members to eradicate them. As most of the TOs on the Seaport-e contracts will be Performance Based, we will use our above detailed, and proven EVM system (that in turn uses our TPM, detailed earlier in this section) to monitor and maximize quality.

2.2.4 Approach to guarantee responsiveness to and cooperation with customers: We consider Seaport-e Contract as a very important tool for corporate growth. Our senior corporate management is committed to the success of our Seaport-e Contract. This is proven by the fact that our Program Manager will directly report to the company President. The idea is to ensure maximum customer satisfaction and prompt resolution of issues as they are identified. Our approach to guaranteed responsiveness and cooperation with the customers involves pro-active and continual communication with the customer and the establishment of a sincere and prompt feedback mechanism. Our Program Manager will regularly attend status meetings with the customers and will be responsible for pushing the right buttons to ensure timely responsiveness and cooperation by all team members with the customer. Open and proactive communication and a solid feedback mechanism will enable us to identify the issues and resolve them promptly.

2.2.5 Approach to problem resolution: Through our established communication processes and procedures (particularly the TO management and review process) and open communications with the customer, we will identify and resolve issues quickly at the lowest organizational level possible. Once a problem is identified, we will work with the Government to identify the root cause of the problem and will discuss ways to eradicate the problem. Should the problem remain unresolved at the lowest level, it will be escalated to the Program Manager and eventually to the company President. Our Senior Management's hands-on approach will prove to be very beneficial in quick resolution of even contentious issues.

2.2.6 Flow down of incentives to your team partners: We consider our team partners as absolutely essential for our success and therefore will aim to promptly pass on the incentives to them to ensure the success of this program. EFN has had an excellent long standing working relationship with each of our subcontractors. Our teams have worked together on several Federal Government contracts. Further, we have already executed the teamin' invoices within 30 days of receipt, as mutually agreed upon in our agreement.

Quality Assurance (QA) and Application Testing Services

Quality Assurance (QA) and Independent Testing services ensure that applications are rigorously tested using industry-standard testing methods and QA processes. EFN Enterprises relies on people and processes to build an offshore testing plan for our clients. We follow rigorous testing procedures & standards, and work in a structured environment with compliance with SEI CMM Level 3 standards.

EFN Enterprises offers a complete range of Software Quality Assurance (QA) and Software Testing Services by maximizing software application quality, performance and availability while managing the costs and risks for our clients.

What sets EFN Enterprises apart?

We have the vision, ability to execute, and stability to be a great testing partner for your organization.
We offer a customer-centric onsite-offshore model for delivering independent software QA and Testing Services.
We believe in achieving excellence in delivering value to our customers and partners.
Our successful track record in executing challenging engagements, proven tools & techniques and a highly process oriented approach speaks volumes of our capabilities.
Our philosophy of maintaining the highest level of customer satisfaction has ensured that we have 100% reference ability.
We have the best in People, Processes, Infrastructure, Quality, Technology, Security, and Intellectual Property Rights protection policy.

Services:

EFN Enterprises offer independent QA and Testing Services spanning the entire software release lifecycle. Our QA services help you deliver your software with confidence and compete better in the market. This includes formulating the test plan & test cases, execution, defect reporting, defect analysis, risk assessments and recommendations.

Software Verification & Validation:

Black Box/Functionality Testing
Unit Testing
End to End Testing
Regression Testing
Configuration/Compatibility Testing
User Acceptance Testing (UAT)
Installation/Integration Testing
Security/Vulnerability Testing
White Box/Structural Testing
Internationalization/Localization Testing

Test Automation

Consulting
Automated Testing
Implementation

Performance Engineering Services:

Load Testing
Endurance Testing
Spike Testing
End to End Transaction Testing
Performance Tuning
Architectural Benchmarking
Capacity Planning
24x7 Monitoring Service
Performance Consulting

Software QA & Process Consulting

Process Consulting
Test Strategy & Management
Gap Analysis
Training

Experience:

EFN Enterprises has successfully completed more than 100 testing engagements spanning a diverse spectrum of technologies, scope and complexity for global clients. Our clients are ISVs developing ERP, CRM, SFA application, e-retailers, healthcare solution providers, insurance, software development, to name a few. Why Outsource Testing to EFN Enterprises?

Independent testing environment which is objective, impartial & unbiased
To leverage on testing best practices available in the industry
To promote Quality acceleration within your organization
To provide required focus on Testing with greater accountability and traceability
To reduce risk and support after project launch
To mitigate financial risks and ensure cost containment
To improve productivity and turn around time
Expertise on range of testing tools

EFN Enterprises shall perform Information Assurance tasks to include; protection of systems and information in storage, processing or transitioning from unauthorized access or modification; denial of service to unauthorized users or the provision of service to authorized users to classified and unclassified environments. Testing, verification and approval are required of all pushes, patches, and updates prior to implementation or release to the Navy's environments.

Outsourced Product Development Services for ISVs

EFN Enterprises is a leading outsourced product development company from our offices here in the United States and has focused in this space since inception. Our outsourced product development model delivers high quality, reliable and cost-effective Software Product Lifecycle services to ISVs globally.

EFN Enterprise's Global Delivery Model for Software Product Development enables product development companies (a.k.a. independent software vendors (ISV) or software publishers) to reduce their cost of software product development dramatically while keeping control on the product architecture. It also enables easy ramping up and ramping down of product teams based on business priorities.

EFN Enterprises has developed a unique joint-venture model of partnering with software companies to create a dedicated virtual offshore subsidiary complemented by highly skilled product engineering experts-on- demand. We partner with software companies for world-class product development by aligning technology and competency based domain excellence centers that drive long-term value to our clients through knowledge retention. This offers the best of both worlds; the flexibility of outsourcing combined with the control of a captive subsidiary without the drawbacks of either. Our services assist ISVs to reduce their cost of product development dramatically while keeping a control on the product architecture, intellectual property, and dedicated project teams.

The services offered by us include: Product Conceptualization: Drive innovation, validate new product ideas, verify and prototype their potential for customers and investors.

Product Realization:

By combining your products ideas with our delivery capabilities, you can quickly reap time-to-value, offer a more complete product mix and thereby increase your market share and revenue.

Independent Quality Assurance & Testing:

Our Independent Test & Verification service improves quality and reliability of our client's products leading to higher client satisfaction and reduced support costs.

Product Maintenance & Customer Support:

Continuing support and maintenance for new, expanding, and retiring product lines help our clients to retain their customers.

Product Migration & Software Porting:

Transition client's products between various platforms and designs helping them enhancetheir market reach and customer base.

Product Enhancements:

Increasing the life of a product by adding features to keep it relevant to changing market needs.

Professional Services:

Enhancing our clients service offering through a range of product implementation andsupport services including Installation, Customization, Integration and Level 1, 2 and 3 with 7/24/365 support.

Why EFN Enterprises?

100% Transparent and Proven Outsourced Product Development Methodology
Partnership Model extending client culture, technology, & domain excellence
Intellectual Property Protection
People & Work Environment that are committed, intellectually challenging, offers higher energy & empowered teams
Dedicated Infrastructure
Quality practices are our way of working, our attitude
Faster time to market